May 17, 2022
Rebroadcast: From June 1st 2021:
Today I'm joined by Lisa DiNoto Glassner of Core Memory Candles and the Castle Run. I've invited Lisa here to discuss the importance of the customer experience being built into every step of the customer journey. Lisa has built Core Memory Candles around the customer experience.
Lisa's...
May 10, 2022
Join Tacey as she welcomes Artist, Goldsmith, Author and Dreamatizer Delane as they discuss how to build a customer experience through their story.
Timestamp: 00:48: Delane's Journey
Timestamp: 10:56: Connecting on a Human Level
Timestamp: 21:11: Delane's Speed Round
Delane's Contact Information:
Website: delane.ca
May 3, 2022
Join Tacey and her Special Guest Samantha Irwin Owner of Kaizen Coaching and Consulting as they discuss, "Simplifying Customer Journey Mapping"
Journey mapping doesn't have to be difficult. Samantha breaks down easy ways to think about the journey and put the customer first.
Samanthas contact info:
Website:...
Apr 26, 2022
Join Tacey and her Special Guest Samantha Irwin Owner of Kaizen Coaching and Consulting as they discuss
"Supporting your team from hiring onward"
Timestamp: 02:22: Three mistakes to avoid when hiring customer service staff
Timestamp: 18:45: How to support people after onboarding
Timestamp: 23:11: Samantha's Speed Round:...
Apr 19, 2022
Join Tacey and Special Guest Steve Anderson Owner of Third Eye Comics as we discuss: How they are superheroes in customer service.
Timestamp: 00:54: Steve's Story
Timestamp: 09:40: Risk is growth
Timestamp: 25:55: Upcoming Events
Steve's contact information: