Preview Mode Links will not work in preview mode

Customers First Podcast

With Your Host: Tacey Atkinson

Bringing together people from all areas of business to discuss things like, the importance of targeted customer service, brand perception and the customer journey.

 

May 17, 2022

Rebroadcast: From June 1st 2021:

Today I'm joined by Lisa DiNoto Glassner of Core Memory Candles and the Castle Run. I've invited Lisa here to discuss the importance of the customer experience being built into every step of the customer journey. Lisa has built Core Memory Candles around the customer experience.

 

Lisa's...


May 10, 2022

Join Tacey as she welcomes Artist, Goldsmith, Author and Dreamatizer Delane as they discuss how to build a customer experience through their story.

Timestamp: 00:48: Delane's Journey

Timestamp: 10:56: Connecting on a Human Level

Timestamp: 21:11: Delane's Speed Round

Delane's Contact Information:

Website: delane.ca


May 3, 2022

Join Tacey and her Special Guest Samantha Irwin Owner of Kaizen Coaching and Consulting as they discuss, "Simplifying Customer Journey Mapping"

Journey mapping doesn't have to be difficult. Samantha breaks down easy ways to think about the journey and put the customer first.

Samanthas contact info:

Website:...


Apr 26, 2022

Join Tacey and her Special Guest Samantha Irwin Owner of Kaizen Coaching and Consulting as they discuss

"Supporting your team from hiring onward"

Timestamp: 02:22: Three mistakes to avoid when hiring customer service staff

Timestamp: 18:45: How to support people after onboarding

Timestamp: 23:11: Samantha's Speed Round:...


Apr 19, 2022

Join Tacey and Special Guest Steve Anderson Owner of Third Eye Comics as we discuss: How they are superheroes in customer service.

Timestamp: 00:54: Steve's Story

Timestamp: 09:40: Risk is growth

Timestamp: 25:55: Upcoming Events

Steve's contact information:

thirdeyecomics.com
https://linktr.ee/thirdeyecomics
All Social...