Mar 29, 2022
Join Tacey Atkinson from Customers First and her special guest Kathryn Roberts as they discuss different ways the customer journey effects the creative service provider.
Timestamp: 00:52: Kathryns' Journey
Timestamp: 04:58: How creatives can utilize the customer journey
Timestamp: 10:40: Short Attention Span VS Short...
Mar 22, 2022
New Episode Dropped Today!
Join Tacey & Her Special Guest Author, Speaker & Consultant, Marlita Hill. Topic: Brand Clarity To Best Serve Your Ideal Customers.
Timestamp: 00:54: Marlita's Story
Timestamp: 11:53: How to use this information to best serve your customers
Timestamp: 16:27: You can't be all things to all...
Mar 15, 2022
Join Tacey & Her Special Guest Stacy Sherman owner - DOING CX RIGHT! As they discuss The Importance of Customer Journey Mapping!
Timestamp: 00:53: Stacy's Story
Timestamp: 04:14: Customer Journey Mapping
Timestamp: 10:02: Best Practices
Timestamp: 21:39: Stacy's Speed Round
Stacy's Contact Information:...
Mar 8, 2022
Join Tacey and Customers First Public Relations Guru, Amy Kehs owner of Kehs Communications and they discuss The What, Why and How of your brand voice.
Timestamp: 01:287: What is Brand Voice?
Timestamp: 06:04: Brand Voice vs Brand Tone
Timestamp: 11:39: Brand Voice Charting
Timestamp: 15:53: Content Audits to Match your...
Mar 1, 2022
Join Tacey and her special guest Paul Gowder from PowWows.com as they discuss building a business around a community's needs instead of the other way around.
Timestamp: 00:04: Pauls Story
Timestamp: 02:35: Building your business around the community
Timestamp: 13:04: Resources & Being The Topic Authority
Timestamp:...