Jul 27, 2021
Today Tacey is joined by Karyn Ruiz of Lilliput Hats discussing her amazing 35 year journey as a small business owner and milliner to some household names and how offer the most amazing customer service has carried her through the years.
Timestamp: 00:45: Lilliput Hats Origin Story
Timestamp: 09:31: Biggest Personal and...
Jul 20, 2021
Today we are discussing How Kindness and Authenticity Wins Sales with Meg Leoni Director of Sales at DressUp.
Timestamp: 1:30:00: Throwing Kindness like Confetti
Timestamp: 4:11: Zoning a Store for the Ultimate Customer Experience
Timestamp: 5:59: Commission can Kill the Magic
Timestamp: 9:47: Meg's Speed Round
Jul 13, 2021
Tacey is joined by special guest Fred Aebli from Get me Coding to discuss the user experience and how it pertains to our devices and how they are made.
Timestamp: 00:46: Fred's Back Story
Timestamp: 06:43: The Difference Between UI & UX
Timestamp: 16:54: Fred's Speed Round
Timestamp: 19:45: Fred's Final Thoughts
Jul 6, 2021
Tacey & Leslie discuss how to clearly, concisely and directly communicate with your customers. How plain language can help reduce customer complaints and improve brand engagement.
Timestamp: 4:46: What is plain Language?
Timestamp: 6:46: Writing a 5 star answer to a 1 star review.
Timestamp: 11:10: 12 Not so boring ways...