Apr 23, 2024
On today's episode of the Customer's First Podcast, we were joined by Dave Seaton, the CEO and principal consultant at Seaton CX. Dave shared his journey into customer experience management, highlighting his success in reducing churn and winning awards.
He discussed the importance of customer journey mapping...
Apr 16, 2024
In this episode, Tacey is joined by the Founder of Dignity Leadership Consulting & Author of "You're Doing It Wrong, Stop Managing & Start Leading," Rich Levene.
Rich discusses his journey from being a high producer to learning what true leadership is through his master's program. He emphasizes the importance of trust,...
Apr 9, 2024
In this episode, Kat Newport, an author, trainer and founder of Oculus, Inc., discusses her journey into conflict resolution and leadership evolution. She explains the importance of managing conflict and how it led her to write her book, "Smart Conflict." Kat emphasizes the significance of conflict resolution...
Apr 2, 2024
In this episode of the Customers First Podcast, Tacey Atkinson hosts Neal Woodson, a teacher, coach, author, and speaker dedicated to putting people first in business. Neal believes workplaces and customer spaces should focus on helping people succeed. With decades of experience in various industries, Neal has written...
Mar 26, 2024
Episode 92 Revisited as The #1 Shared & Discussed of 2023
Join Tacey and her special guest, Author, Speaker and CEO of CX Journey Inc., Annette Franz, as they discuss "The Building Blocks of a Customer Experience Strategy."
Annette has nearly three decades of experience inspiring and elevating organizations and teams....