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Customers First Podcast

With Your Host: Tacey Atkinson

Engaging in Customer-Centric Conversations with industry experts from around the globe to discuss strategies to deliver Magical Customer Experiences.


Jul 6, 2021

Tacey & Leslie discuss how to clearly, concisely and directly communicate with your customers. How plain language can help reduce customer complaints and improve brand engagement.

Timestamp: 4:46: What is plain Language?

Timestamp: 6:46: Writing a 5 star answer to a 1 star review.

Timestamp: 11:10: 12 Not so boring ways to start a customer service email.

Timestamp: 14:54: Speed Round

Leslie's contact info:

Instagram: @ewriteonline  Website:

Tacey's social media links on the episode website, click below