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Customers First Podcast

With Your Host: Tacey Atkinson

Engaging in Customer-Centric Conversations with industry experts from around the globe to discuss strategies to deliver Magical Customer Experiences.


Jul 27, 2021

Today Tacey is joined by Karyn Ruiz of Lilliput Hats discussing her amazing 35 year journey as a small business owner and milliner to some household names and how offer the most amazing customer service has carried her through the years.

Timestamp: 00:45: Lilliput Hats Origin Story

Timestamp: 09:31: Biggest Personal and...

Jul 20, 2021

Today we are discussing How Kindness and Authenticity Wins Sales with Meg Leoni Director of Sales at DressUp.

Timestamp: 1:30:00: Throwing Kindness like Confetti

Timestamp: 4:11: Zoning a Store for the Ultimate Customer Experience

Timestamp: 5:59: Commission can Kill the Magic

Timestamp: 9:47: Meg's Speed Round

Jul 13, 2021

Tacey is joined by special guest Fred Aebli from Get me Coding to discuss the user experience and how it pertains to our devices and how they are made.

Timestamp: 00:46: Fred's Back Story

Timestamp: 06:43: The Difference Between UI & UX

Timestamp: 16:54: Fred's Speed Round

Timestamp: 19:45: Fred's Final Thoughts

You can...

Jul 6, 2021

Tacey & Leslie discuss how to clearly, concisely and directly communicate with your customers. How plain language can help reduce customer complaints and improve brand engagement.

Timestamp: 4:46: What is plain Language?

Timestamp: 6:46: Writing a 5 star answer to a 1 star review.

Timestamp: 11:10: 12 Not so boring ways...