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Customers First Podcast


With Your Host: Tacey Atkinson

Engaging in Customer-Centric Conversations with industry experts from around the globe to discuss strategies to deliver Magical Customer Experiences.

 

Nov 7, 2023

Join Tacey and her Special Guest: Founder of Radar Consulting and Author of Lean & Agile Mastery: Mastering the 5c's for Customer-Centric Success.

 

Today's Topic is: Lean & Agile: Getting Everyone on the Same Train. Gene walks us through the importance of smashing down those silos and having all teams get on the train toward the customer's ultimate satisfaction.

Timestamps:

01:17: Gene's Story

04:26: Lean & Agile Working Together

12:32: The 5c's

13:14: Customer Centricity

15:32: Collaboration

23:51: Continuous Improvement

 

Gene's Free EBook: Lean and AgileTransformation: https://leanagilemastery.com/

Gene's LinkedIn: linkedin.com/in/genelee0923

 

Tacey's Contact Information:

https://linktr.ee/taceyatkinson

 

Thank you for tuning in, and I look forward to having more valuable conversations together in the future.

 

Remember:

Customer-Centric Cultures Create Magical Customer Experiences.

Now Go Spread the Magic!