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Customers First Podcast


With Your Host: Tacey Atkinson

Engaging in Customer-Centric Conversations with industry experts from around the globe to discuss strategies to deliver Magical Customer Experiences.

 

Mar 21, 2023

Join Tacey and her special guest, Communication Coach & Owner of MasterTalk, Brenden Kumarasamy, as they discuss "How to Ask Powerful Questions to Focus on the Customer."

Brenden shares his journey & throughout that journey, he accidentally discovered the need for his current business, MasterTalk.

Brenden is leaving a legacy and will create a better world through his communication gifts that he is putting out for free on social media and his YouTube channel for future generations to learn and grow.

Some valuable questions Brenden shared for us to gift our teams and customers with:

1: If you had to change one part of the experience with our product/service, what would you change and why?

2: If I asked you to explain what I do and offer to someone else, what would you say?

Powerful indeed.

Brenden also shares some additional communication skills that we should train our teams to better interact with customers. He also shares tips to get everyone more comfortable "onstage" with customers.

Brenden's YouTube Channel: https://www.youtube.com/c/MasterTalks

LinkedIn: https://www.linkedin.com/in/brendenkumarasamy/

Tacey's Contact Information, Website and Social Media Links are all on her LinkTree: https://linktr.ee/taceyatkinson

Thank you for tuning in, and I look forward to having more valuable conversations together in the future.

Remember:

Customer-Centric Cultures Create Magical Customer Experiences.

Now Go Spread the Magic!